Privacy Policy

When you register as a patient of our practice, you provide consent for our Doctors and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Our practice collects your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. limited access for staff training, practice issues, teaching and quality improvement).

The information we collect about you includes:

• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• health fund details.

As we are authorised by law to have 3 points of identification if you choose to deal with us anonymously or use a pseudonym we will not be able to provide the medical care you request.

• When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
• During the course of providing medical services, we may collect further personal information, eg via Shared Health Summary, Event Summary.
• We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
• In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

We sometimes share your personal information:

• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• we may access your personal information to see if you are eligible to participate in research or a clinical trial.  All information for research and/or trials is completely de-identified.  If your involvement in a clinical trial is requested a formal consent will be  required from you prior to the use of any information.
• with contractors involved in the maintenance of the Practice’s medical imaging equipment.

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We do not share your personal information with anyone outside Australia unless it is one of your caring Physicians or you have consented to an international Clinical Trial.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent

Your personal information may be stored at our practice in various forms. We store all patient information electronically. Paper records are securely destroyed after being imported to our records.

Our practice stores all personal information securely, and all staff and contractors need to adhere to strict confidentially agreements.

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, please direct to the Practice Manager via email cvc@adelaide.edu.au or postal address 62 Beulah Rd Norwood, SA, 5067, and our practice will respond within a reasonable time fame (within 30 days).  Further questions can be directed to our staff and Practice Manager on 83139000. There may be a cost to reproduce this information in accordance to the request.

Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in person to the receptionist with the practice.

You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336.